Weather conditions: If the weather on the day of your diving trip / open water dives of a course prevents us from having a safe and enjoyable experience you will be informed that the trip is cancelled or of the need to change the diving trip to another day. Please note that in the event of light rain without strong winds or big waves we will NOT cancel any dive trips, as it does not prevent us from having an enjoyable and safe experience.
Dive Destinations: Tour schedule and boat is subject to change without any prior notice in accordance with weather conditions. If The Life Aquatic dive center knows in advance that the weather on the day you would like to go diving most likely will prevent us from going to the scheduled dive destination, we will advise you as soon as we know and let you decide if you like to change the dive trip to another day or cancel the trip for a full refund. The Life Aquatic Dive Center cannot be held responsible for adverse unforeseen weather conditions, involving rough seas and poor visibility.
Waiver of Liability : All certified divers must read, fill out, and sign a copy of the SSI Liability Release and Assumption of Risk Waiver before diving services can be provided. Please review the contract with legal counsel and family members prior to booking. Additional waivers may be required for those divers undergoing training, depending on the course requirements imposed by PADI or SSI.
Medical Statement: All diving courses and Try Scuba Diving programs require a completed Diving Medical Statement which can be downloaded here. The participant must answer all the questions with 'Yes' or 'No'. If any questions require a “Yes” answer then a signature from a physician on the back of the form is required to confirm the participant is fit to dive. If this is not done prior to attending the course we are unable to allow the participant to dive and cancellation fees will be incurred.
Diver Certification and Equipment : All divers must show proof of diving certification from either SSI, PADI, CMAS, NAUI or equivalent certifying organisations if taking part in any non-entry level diving activity. All scuba divers must accept full and complete responsible for themselves, their actions, and their equipment.
Divers may elect to use their own gear, or arrange to use our equipment. Regardless, divers must inspect their gear prior to each and every dive, and they must be responsible for the proper functioning of that gear. In addition, divers must have a dive plan that addresses the issue of possible in-water equipment failure.
Responsibility and Liability : The Life Aquatic Dive Center, its officers, employees, agents, and contractors are not responsible or liable for any injury, loss, accident, damage, delay, omission, irregularity or nonperformance occurring in connection with these arrangements. The client understands and accepts all risks associated with any and all activities, including both land based and water activities, air travel, car travel, swimming, snorkeling, scuba diving, and boating. Divers acting irresponsibly can have an adverse impact on their fellow divers and the diving community. As a result, we will not tolerate unsafe, illegal, or irresponsible behavior.
Transfer : The Life Aquatic Dive Center offers free pickup service from your hotel to the pier and on the way back, from the pier back to your hotel for the following areas: Bophut, Bang Rak, Choeng Mon, Chaweng, Lamai, Maenam and Bang Por. For transfers to and from Nathon, Baan Taling Ngam, Thong Krut, Bang Kao and Hua Thanon, we will charge additional 500 THB each way per group (not per person). Your pick-up time will be sent to you by email once the booking is confirmed.
Pictures: For safety reasons, personal underwater cameras and action cameras are NOT ALLOWED on Try Scuba Programs and entry-level courses.
Lost or damaged equipment: In case of lost or damaged gear through irresponsible or inappropriate use through our customers, we will charge the wholesale price of damaged / lost item.
Price match conditions: We will match the price if we are able to verify the competitor’s price and that the competitor’s offer is current, not expired and in stock. We reserve the right to exclude from our price match policy, product or service that is part of a financing deal, a promotional or early-booking discount offer, cash back or bonus type offer (eg. coupons).
Early booking discount: Early booking rate is available for guests that have completed their reservation on our booking engine and made a deposit minimum of 10 days before the start of the program (for dive trips or dive courses). Use promo code ZISSOU to activate discount.
The Life Aquatic's cancellation and refund policy attempts to accommodate its guests’ needs as much as possible in accordance with the following guidelines.
Cancellations can only be acknowledged if received IN WRITING, by email [email protected] No cancellations accepted by telephone, SMS or chats. These cancellations must be acknowledged by The Life Aquatic, in writing to be valid.
A FULL REFUND will be issued to the guest in the following circumstances:
- If cancellation by our guest takes place more than 48 hours (72 hours for online booking) prior to schedule start of dive trip or course.
- In the case where cancellation has been made by The Life Aquatic dive center due to weather condition as explained in our Terms & Conditions, insufficient number of divers, or for any other reason.
NO REFUND will be issued to the guest in the following circumstances:
- In the event of a guest being absent at the scheduled start time of the diving trip / course.
- In the event that any guest cancels their tour after the 48-hour notice period prior to the scheduled start of the program.
Diving course refund of unused portion of the course:
Multi day Diving Course refund policy allows for cancellation without penalty at the end of each day of the course for complete refund of the portion of the course that has not been completed at that time. Please note that if the SSI digital training kit has been issued and opened, we will deduct a fee of 1000THB from the refund. The training kit will remain active and the student will be able to complete the course later and/or elsewhere without having to restart the theory and quizzes (the kit is valid for 1 year from activation).
Please note that the above guidelines are what you should expect as worst case scenario. The Life Aquatic Dive Center will do everything possible to keep cancellation / amendment costs to a minimum. Each cancellation case will be individually evaluated by our management team to determine if there were any conditions that will warrant full refund.